Don H.

Service Technician

Experience

25 years HVAC industry, 9 years at Byrd Heating and Air Conditioning. Experienced in all aspects of residential and light commercial HVAC.

Certifications

EPA Section 608 Universal Certification, NATE Certification, GA, SC, NC conditioned air and electrical license, various manufacturer training certifications

Personal Interests

Fishing, horses

<< Back to Team

Google Rating

4.8

Based on 605 reviews

Byrd Heating & Air Conditioning

4.8

Rocel Pelle

20:16 24 Sep 24

Byrd replaced a fan motor at one of our rentals. They had a hard time getting it out because it was rusted on. They can back a few days later with the correct parts and fixed it. I also got a new construction bid from them and I am gonna use them on that. I contacted numerous companies for prices, but since I am not a fancy contractor they blew me off. Byrd gave me a price in less than a week. I appreciate the fact that they treat everyone the same. You never know who your next big customer might be. I am not a contractor, but do several new construction projects a year. I hate these companies that don’t take you seriously because you are just a regular person. A good company never turns away paying customers.

Nathan Brilus

14:57 24 Sep 24

Thanks for your support

Eyre McKenrick

15:14 16 Sep 24

Very professional...technician (Alan) arrived at the scheduled timeVery thorough explaining how a homeowner (me) could help maintain the system(However he couldn’t teach me the dance y’all do in your commercial 🤷🏼‍♂️)

Michael Cervini

13:37 10 Sep 24

I have been a Bryd customer for approximately one year after relocating from NY. They have been very responsive, courteous and knowledgeable and I highly recommend their services.

Julian Rushing

19:42 05 Sep 24

Work was done on time and the price was what they said it was going to be!

Nicholas Oliver

19:34 05 Sep 24

Byrd saved me three times with after hours care. Only charged me once! Techs were very easy to deal with and knowledgeable. I would definitely recommend!

neel patel

19:28 05 Sep 24

Amazing service. Very professional!!!

Kathleen Pellicano

19:19 05 Sep 24

What a wonderful experience. There was an answering service who told me my phone call would be returned inthe order it was received. And it was! Bobby called back on a Saturday night! He showed up, as promised on Sunday morning at the exact time he said he would for the emergency service. He was cheerful and professional. He fixed our problem and my a/c was back on within a half hour of his arrival. I am so pleased with the entire experience.

Eddie Jones

19:14 05 Sep 24

The gentleman who serviced my AC was polite, friendly and knowledgeable.

Pamela Farmer

19:14 05 Sep 24

I really appreciated their quick service and easy fix of my issue!

Tim Lindgren

20:40 27 Aug 24

An excellent company. They have been doing all of the work at our home for over 10 years. Great technicians and very prompt and thorough in their work

latricia deal

20:37 27 Aug 24

Great service

Alexa Hankinson

13:48 16 Aug 24

I’ve always had nothing but great service from Byrd. I had a routine service call this morning and Allen showed up right on time. I had a one hour service window and he conveniently arrived within the first half of that window. He was very polite and thorough- even my dog loved him! The price on the annual service plan is a deal, too!

Joseph Roesch

20:28 09 Aug 24

Storm in Savannah, knocked out the AC. I called several places, which either were overpriced or unable to schedule anyone until 8/11. Byrd had someone out to my house within hours, and thankfully it was an easy fix. They'll be my first call next time.

kristin maguire

13:15 08 Aug 24

I wholeheartedly recommend Byrd HVAC to anyone who is in need of service or is considering a new HVAC system. Their technicians are knowledgeable, prompt and courteous. They keep records on systems they sell and service and bring common replacement parts with them. The dispatcher was audio knowledgeable and worked with our schedule. Don and the rest of the team are trustworthy, professional, and committed to every unit installed and every repair they do.

Kelly Harper

21:09 30 Jul 24

Byrd heating and air is great! Josh is the best!!!!

Robbie Hill

15:19 30 Jul 24

David Hirsch

11:35 29 Jul 24

Fast painless and informative! Great experience!

Kenny Harrington

16:47 16 Jul 24

Fast service and they got me back up the same day. Your service tech was amazing!

larry tompkins

15:07 13 Jul 24

Called Thompson and Thompson and they could not come out til tomorrow and wanted to charge 278.00 to schedule appt. Got in touch with Byrd and the tech was here within the hour and repaired the unit and the cost was less.Great work, when it was hot and needed air.

chipchambers3rd dexter

21:36 09 Jul 24

Joe Caruso

20:43 09 Jul 24

Quick response, friendly service and Quick solution!!

John Egan

17:23 09 Jul 24

First class Air conditioning company always there on time and, they do look after their customers.

Nancy Thomson

14:56 09 Jul 24

They are always prompt to get to us when we call and the technicians are experienced and personable.

dbm8719

14:53 09 Jul 24

Quick and professional. Overall a great experience.

Virginia Osonitsch

13:42 03 Jul 24

Byrd Heating and did an excellent job installing a new A/C unit. Made sure the rugs were covered.Polite and courteous...

Fernando Hernández

03:11 03 Jul 24

Chaz Talvan

15:25 02 Jul 24

Awesome service. The technician was polite and professional. I would highly recommend Byrd heating and air to be the ones you call if you need your system checked out and fixed.

Linda Proctor

13:46 02 Jul 24

We have used Byrd Heating and Air for 14 years. Service is always excellent and technicians very knowledgeable and friendly. I highly recommend!

Scott Happ

18:16 25 Jun 24

Byrd Heating and Air has outstanding customer service and the repair work is done efficiently with a smile. They arrive on time and had the air conditioner up and running with in 15 minutes.

Janice Breeding

15:25 25 Jun 24

Great Company to work with. They are very fast in getting the job done.

Shearer Turton

15:00 25 Jun 24

Good quick service

Savannah Liu

13:16 20 Jun 24

Excellent service. Our technician, Clay, arrived on time and made sure to explain what was wrong with the AC and what steps he took to address the issues. Highly recommend.

Jerome Shoemaker

18:19 19 Jun 24

I have been extremely pleased with my services from Byrd Heating & Air. Professionals, approaching 30 years. Bobby the tech was absolutely great, explaining each detail and the importance of the process.

alex diaz

18:21 18 Jun 24

Came out to diagnose an issue with my HVAC system. Even though they didn't have the ability to service the unit in any timely manner. So they decided not to charge me but gave me no report. Would've been better business just to tell clients you are booked out and not waste anyone's time. Had to reschedule a separate inspection. Quotes on full replacement were also higher than any other local Hvac company.

Jonathan Sprague

13:08 12 Jun 24

Flo Carpenter

09:48 07 Jun 24

The reception was excellent and understand my urgency. The technician got my house cool again and explained future needs.

Rob Shaw

14:44 23 May 24

Showed up as promised and fixed the problem and kept everything in order. Those are three things most contractors don’t do!

BREZZY REDD - GIRL

01:28 16 May 24

scatlett stephens

14:30 15 May 24

Excellent response and repair

Lynn Pitts

14:40 14 May 24

Was very pleased with how quickly they responded when our a/c unit went out. Knowledgeable, courteous technicians who fixed the problem.

Chase O'Connor

14:42 07 May 24

Great experience throughout the whole process, Brinson was very knowledgeable and helpful, our estimate was much more reasonable than a couple other places we called and we weren’t pressured in to buying a system we didn’t need or wouldn’t benefit from.

P White

10:59 25 Apr 24

The cost for repair was unbelievable for the problem and time spent fixing it I also can’t believe the service call does not apply or go toward service if any is necessary. The technicians both who were prompt and efficient were in my home less than 30 minutes TOTAL. The reversing valve was the problem They do not keep one on the truck or in their business so he said the office would have to call around but that they should let me know something before the end of the day NOPE never heard from anyone and of course that was a Friday. On Monday I called as soon as they open 8:00am and got the answering service She said they would call as soon as they got in NOPE At 8:31 I called back and got a lady who clearly did not want to be bothered. She said we are calling around trying to locate the part now. I said I expected to know something Friday and you are just now calling trying to find the part…. Long story short they could not come until the next day and only in the afternoon even when I explained my work schedule She said morning appts are booked 6 months in advance so the next Nice and efficient tech came and it literally took him less than 10 min to unscrew, lift grill, replace part, return his ladder to his truck and get the paperwork and walk in my house and the cost was $249 It would have been more but the unit is under warranty Total cost with service call added $369.00 (and the part was covered under warranty) I called to ask about charges and the office lady informed me that it did not matter if he was in my home 5 min or 5 hours that would be the cost. Makes no sense to me so I would clearly use a different company next time because of the costs and just overall attitude every time I had to talk to someone on the phone.

Debbie

14:50 23 Apr 24

Excellent service. Arrived quickly and assessed the issue had us up and running within 36 hrs after part arrived.

Scott Henton

21:59 18 Apr 24

Ethan was on time, courteous and knowledgeable. He was dressed neatly and represented his company extremely well. He explained everything he was going to do during his service call and then reviewed his findings and answered all our questions. Great experience.

Shawna Zimmerman

15:15 09 Apr 24

Very professional staff. Patient to answer questions & task completed as needed.Thanks for your help! Recommend- Yes!

Tomi Rikkinen

15:11 09 Apr 24

Robin Bryant

12:11 03 Apr 24

I’ve used Byrd for years & they always provides great service. They are quick to respond & offer great advice & guidance. I bought a new Carrier system from them a few years ago & my electric bill has decreased substantially. I trust them completely & recommend them without reservation.

Judy Baldacci

22:24 02 Apr 24

Service man arrived on time, cleaned our units and fixed a dented grate. Was very pleasant and assured us that our system is working well, even though it is quite old. Thank you!

Pam Harris

21:34 26 Mar 24

Joe La Magna

16:21 26 Mar 24

Byrd heating and air has been maintaining my condo’s HVAC unit for over 10 years now. Technicians have always been on time, competent, and professional. Highly recommended.

Jamie Fish

22:36 19 Mar 24

The technician took the time to thoroughly explain the heating system to me. Much appreciated!

Janet Oden

13:36 19 Mar 24

We have used Byrd Heating and Cooling the last few years for unit maintenance. They come twice a year and throughly examine our main unit and air handler. We have never had any issues.

Peggy Coffey

18:42 06 Mar 24

Great people to work with. Been using them for years.

Mike Leoni

02:47 18 Feb 24

I’ve had Byrd out numerous times this year and spent a good deal of money. I’ve had excellent customer service from every tech who has been out, hence a 5 star review that has now been edited to 2.I was told that there was nothing he can do and we have to deal with our AC not getting below 76 That’s fair, but I will get a second opinion just to be sure.The problem is he told my wife that high 70s indoor temps is perfectly fine for our 1and 4 year olds that sleep upstairs (sudden infant death syndrome can be related to temps over 72!). I got home and went outside to greet him. Asked if he’s been upstairs in the attic to check that unit. His response was: If I know better than him he can take me up there and I can show him where the problem is. I should have kicked him of my property at that point. I don’t want or need to argue with someone that I’m paying to be there.Other techs such as James and previous employees were great and deserve 5 stars. The gentlemen who was last at my property deserves one star.Update:Decided to give your company one more shot. After spending thousands with your company over the last 2 years you were not willing to waive a diagnostic fee despite misdiagnosing my AC on previous visits. Be warned, they are in it for your short term business.

Cindy Loughran

17:07 14 Feb 24

The Byrd technician arrived on time and was really courteous. He explained everything thoroughly and completed the necessary work efficiently. We really appreciated that unlike many other service people, he didn't try to upsell or suggest service that wasn't necessary.

Plez Holmes

16:03 06 Feb 24

Fred Welter

03:24 26 Jan 24

John Kemp

21:19 23 Jan 24

Bobby always does a great job. He is very thorough and neat. His vast experience is a huge plus compared to less experience HVAC personnel.

Jamie Jackson

18:16 22 Jan 24

We were freezing and now we are nice and toasty since Byrd installed our new Carrier Heat Pump! Brinson arrived the next day after I called. When I called, Katy was nice and professional on the phone. Soon after Brinson examined my Heat Pump he gave me a quote. I had 2 other quotes and he beat both of them and worked with me on no-interest financing. Howard, Hugo, Joe & Adrian installed our unit. They were professional and careful with our house. Also, they helped my husband raise our outside unit stand 2.5 feet so we would be in Code. Thanks to Byrd Heating & Air, we slept comfortably when the outside temperature was 26 degrees here on Tybee Island! I have already referred them to two friends, and will use them for future maintenance.

Kimberly Baggett

13:11 17 Jan 24

Have used Byrd several times. They are prompt, honest and find their prices reasonable. Highly recommend them.

Lazarus Jawiyambe

22:06 11 Jan 24

Everything went as we expected. We enjoyed working with your technician and we shall engage you again.

Ray Rudolph

15:03 22 Dec 23

Always on time. Friendly and pleasant technicians. Never leave a mess. Exceeds expectations

Andrea Mathews

17:28 13 Dec 23

Randy Gladden

02:07 06 Dec 23

Byrd is very dependable and professional when servicing my home H/AC.

Stephen McGrath

19:27 05 Dec 23

Great service and very responsive. Very dependable and can always be relyed on.

Jim Anderson

18:52 05 Dec 23

Wonderful customer support. Techs are friendly and helpful. Customer service is efficient and timely. I highly recommend Byrd.

Robert Klema

18:41 28 Nov 23

Ingrid Anderson

17:42 28 Nov 23

We have used Byrd for 4 years and have a maintenance contract. They are very responsive and always friendly. Recently had a damper put in and the technician was very professional!

Cracker Man

15:34 21 Nov 23

Home Maintenance was performed. Worker and work were top of the line. Recommend to anyone.

Edwin Hodges

01:23 15 Nov 23

Apologize for the late response, but had computer problems. Didn't think you had someone who could replace Sam Fogler, but Don did an outstanding job for us. I will use him for each of my semiannual checkups. Thanks. Pete Hodges

Brad Lindborg

16:03 07 Nov 23

The tech was friendly, polite and helpful. Hello answered Our questions in detail and with a kind manner.

Mark Lasker

15:14 07 Nov 23

Byrd service techs are the best! Thorough and efficient! Have been using them for years and always efficient and pleasant folks to work with.Mark

Shelley Powers

15:15 03 Nov 23

We replaced our older under-powered HVAC a few years back with a new 5-stage Carrier heat pump system through Bryd. We are so happy, both with the unit and the company. The folks at Bryd are competent, knowledgeable, extremely helpful, and very friendly.The new system was a good price, and the intelligent thermostat really does make it perform at the optimum level. If you get a new Carrier heat pump, spend the extra for the smart thermostat, you'll get the best performance.The service people have been top notch, and very experienced. They've always responded quickly and helpfully any time we've had questions.We really lucked out with finding the best system and the best company.

Michael Eckmann

11:35 01 Nov 23

The service was excellent

Alison A

21:23 31 Oct 23

James has been taking care of my HVAC maintenance for many years and knows the systems well. He can be trusted to do everything necessary to keep the systems operating correctly and suggest things that may need to be done down the road.

Teresa Rawlinson

16:44 31 Oct 23

John Geraghty

16:41 31 Oct 23

Byrd tune up service was professional & efficient!

William Huson

14:58 25 Oct 23

Called to try and check if my system was under warranty before having them come out for service. As I was explaining what was going on I was told to have a nice day and hung up on. Guess the thought of fixing work under warranty is not something people do any more - system is 4 years old and falling apart

Mario Sanchez

23:49 10 Oct 23

My wife noticed the A/C wasn’t cooling. I called Byrd during after hours and they recommended for me to wait for the following day unless I wanted to pay the after hour fees. I waited to the next day. The tech arrived on time, diagnosed my problem, and I got a call a few minutes after the left from Byrd trying to schedule my repair the following morning. That following morning the tech showed up on time, took about 4 hours to fix and my a/c is back up and running for hundreds less than other companies charge for the same work.Thank you Byrd for your punctuality, professionalism, and for not ripping me off as others would have.

Ernest Meyer

13:08 10 Oct 23

They arrived timely and solved the problem promptly.

Andrea Varner

17:42 03 Oct 23

Roger Arner

19:50 28 Sep 23

The usual fine service.

malik powers

11:30 27 Sep 23

The entire unit was replaced. I am pleased thus far with the work.

Dave Robinson

18:24 19 Sep 23

Tech found problem, installed new fan.Noticed Gas leak and advised calling Gas Co. SAVED MY HOUSE FROM EXPLODING !!!>

Peg Schwing

22:27 18 Sep 23

My air conditioner had been out of commission for almost two weeks, and the owner came to assess the problem. Two other businesses dropped the ball--one said the compressor (very $$$) was not working, and the other took three days just to send an estimate. Both of those other companies said parts needed to be ordered and would take days to arrive. Imagine my skepticism when I was told the unit could be fixed the next day for well under $1000, and the compressor did not need to be replaced. But it's true! He had the part in stock, and his crew arrived the next morning, as scheduled. Many thanks for prompt, professional service!

Sherry Shearouse

13:45 14 Sep 23

They came when I requested them and told them I was in town.

Donald Mills

14:01 08 Sep 23

All company contacts are friendly, well spoken and prompt. Onsite service was timely, clean and explained technical details. Using them for 20+ years - will continue.

DJ Peavler

22:20 06 Sep 23

This company is amazing! They sent an actual Bird to come and fix my A/C!!!! 10/10 would recommend!

Brenda Marchand

14:30 30 Aug 23

Had great response when one of our units went out after hours. Technician was quick to fix the issue.

Haley Porter

23:10 26 Aug 23

I am deployed overseas, and this company charged me almost $400 to tell me my air conditioner is out of Freon. Additionally didn’t even fix the unit, but just left for me to deal with when I get home.

andrew p

13:32 22 Aug 23

Harold Wilson

15:44 20 Aug 23

Your guys were early, very professional, knowledgeable, and made me feel very comfortable. I will definitely use your company for service again, and I will tell people about my experience with BYRD AC AND HEATING.

Donald Shaw

19:28 16 Aug 23

Meghan Hammond

15:20 15 Aug 23

M G

12:42 15 Aug 23

Matthew and his installers were great to deal with. They came out on January 2 ( one of the coldest days so far) to replace my heat pump and air handler that Irma damaged and I'm glad they did cause the next day we had a ice and snow storm Tybee hadn't seen in a long time and the infinity 18 performed flawlessly. Matthew sent all his installers to knock it out. They were very polite and professional. The had Boot covers and drop cloths when they came to the door. They were happy to answer any questions that I had. I couldn't have asked for a better installation. Thanks again

Vic Bell

12:28 15 Aug 23

Arrived on schedule and did a thorough check of my HVAC units. Good Job😃

Joye Kelly

23:19 14 Aug 23

Alastair Ronnie

11:19 14 Aug 23

I called with a problem and the response was immediate, they arrived exactly as expected. The repair was done quickly and efficiently and the service and advice was totally professional. I will recommend Byrds without hesitation.

Sandfly Community Betterment Association

16:20 11 Aug 23

Byrd Heating & Air replaced my Mothers air conditioner unit. She expressed to me that she received excellent service beginning with the service diagnostic and the installation of the new air unit. The service techs were professional and proceeded doing the installation without any noticable problems.Norman W. Luten, Jr.

See all reviews Write a review

Don H.

Don H.

Service Technician

Experience

Certifications

Personal Interests

Free Wifi Thermostat with New System Install

Location

Quick Links

Pin It on Pinterest