Based on 489 reviews
Byrd Heating & Air Conditioning
21:19 26 May 23
The repair man who came really went all out to find and fix the problem. It was a weekend and after hours but still friendly and ready to help.
12:52 26 May 23
Byrd technician gave us a quote for 15 to 16 thousand dollars cause they said our Air Handler was bad. So we called the original install company Savannah Air Factory on a Sun. ( after hours) and they determined it was the Compressor start up Capacitor and a couple wires had to be changed back to the right terminals on the upstairs Air Handler. I would hate to think the Byrd service man would overlook the Capacitor and/or change wires upstairs on the air handler, but we choose the 450.00 fix even after hours on a weekend and it is working perfectly.The young man James from Savannah Air Factory was nice and knowledgeable. Always get 2 opinions, it can save you a lot of money.
12:23 26 May 23
Byrd has always been our go to company. The are efficient, friendly, and get the job done. Our rentee was very happy with their quick response.
00:39 18 May 23
Thanks to Richie and his amazing team we can sleep well knowing our homes AC is fixed and it’s not 85 degrees inside the house!! I am so thankful for these hard working folks at Byrd’s!!
18:49 17 May 23
Service repairman checked "NO COOLING" complaint within two hours. Ordered replacement parts.Office followed up on the complaint, advised of the parts ordered and outlined time for repair upon receipt of parts.
13:26 17 May 23
As someone who works in the trade industry myself I’ve ran into difficult customers on occasion. As a customer I’ve never came across someone who was rude or condescending that was performing work at my residence. Now I can say I have.I’ve had Byrd out numerous times this year and spent a good deal of money. I’ve had excellent customer service from every tech who has been out, hence a 5 star review that has now been edited to 2.I was told that there was nothing he can do and we have to deal with our AC not getting below 73. That’s fair, but I will get a second opinion just to be sure.The problem is he told my wife that mid 70s indoor temps is perfectly fine for our 1and 4 year olds that sleep upstairs (sudden infant death syndrome can be related to temps over 72!). I got home and went outside to greet him. Asked if he’s been upstairs in the attic to check that unit. His response was: If I know better than him he can take me up there and I can show him where the problem is. I should have kicked him of my property at that point. I don’t want or need to argue with someone that I’m paying to be there. I just treated him like I would a difficult client and killed him with kindness.Other techs such as James and previous employees were great and deserve 5 stars. The gentlemen who was last at my property deserves one star and is not welcome back. I will be calling to request that next time (if there is) to send someone else. It takes months to find a customer and seconds to lose one!Update:Decided to give your company one more shot. After spending thousands with your company over the last 2 years you were not willing to waive a diagnostic fee despite misdiagnosing my AC on previous visits. Be warned, they are in it for your short term business.
12:23 17 May 23
Have found Byrd CAC to be very responsive, and professional. Technicians are well qualified, and provide a detailed report on your system. Annual maintenance program is well priced.
John R. Timm
19:10 16 May 23
Office people very friendly & helpful as well as the gentleman who came to do the service. Good business people!
19:03 16 May 23
Allen/ Allan was the one. who did maintenance check on our ac system was very personable, kind & job well done
13:19 12 May 23
Had Spring maintenance done. This was the first time a tech (Alan this time) took the time to remove the return air grate, take it outside and dust it with a brush! Small details like that make my day!
14:34 11 May 23
Service person Allen was excellent and provided detailed information about his AC service findings and maintenance work. Allen is a real credit to Byrd’s service team
12:22 11 May 23
Wonderful customer support. Techs are friendly and helpful. Customer service is efficient and timely. I highly recommend Byrd.
14:47 05 May 23
Technician was professional, and very kind. This was truly great service for a great price. Will continue to use them.
14:20 29 Apr 23
I just had my A/C serviced. The gentleman that came (Don) was on time and let me follow him around and ask questions. I learned a lot about what keeps a system functioning well and what I can do to support it. Don took the extra time to talk to me and was friendly and professional. I couldn’t be happier!
19:05 26 Apr 23
James has been taking care of my HVAC maintenance for many years and knows the systems well. He can be trusted to do everything necessary to keep the systems operating correctly and suggest things that may need to be done down the road.
14:12 25 Apr 23
Great group at Byrd! Complete HVAC system update in 17 year old house. Sam, Matthew Chance and Katie were a pleasure to deal with. Great communication throughout- which is rare in today’s day and age!
16:46 20 Feb 23
SE SUPONIA QUE VINIERAN A MI CASA A HACER SERVICIO DE UN EQUIPO POR GARANTIA DE BRANDSMART. HICIERON CITA PARA DOS DIAS Y NUNCA LLEGARON. TAMPOCO SE COMUNICARON.SI, SON USTEDES. TENGO EL MISMO NUMERO DE TELEFONO QUE USTEDES TIENEN EN LAS REDES. NO ELIMINARE MI OPINION. QUEDARON EN VENIR MIERCOLES, ME SOLICITARON UN TEXTO CON MI DIRECCIÓN. NUNCA. LLEGARON. ME ENVIARON EMAIL PARA VENIR SABADO, TAMPOCO LLEGARON.
18:55 15 Feb 23
Byrd's team is amazing. If you have any heating & hvac concerns their team is the right one. Friendly, fast, and fair. Matt (from the commercials) took care of us and made us feel like family.
18:51 20 Dec 22
Tim was professional, punctual, polite, and knowledgeable. A rare combination. He is an asset to the Byrd organization. Thanks for your help, Tim! And a big thank you to the office for quickly fielding a heat maintenance issue so quickly before the upcoming cold front.
21:55 13 Dec 22
Tim Bowles was the technician who came over and was able to diagnose the problem. He was easy going and talked me through everything he was doing, very helpful and polite.
14:12 09 Dec 22
It has always been a good experience using Byrd Heating & Air for my HVAC system. This morning, I had Tim Bowles as my service technician and he is the absolute best I have ever had. He was early, polite, explained everything in detail and was extremely personable. You have struck gold with him on your team and I will be certain to request him as my technician from here on out. Outstanding service!!
20:42 05 Dec 22
Thank you Clay for doing a good job! We are very satisfied with the service.
17:01 11 Nov 22
Rich, Landon and the Team are amazing. Chris is great. Cindy and Alice are always responsive and will offer an extra hand if needed. LOW prices and GREAT SERVICE. QUICK and FAST. Great Warranty STUFF.... BYRD HVAC for the WIN in Savannah, GA..
01:02 06 Oct 22
I’m always nervous whenever I have to call a repair person. I’ve used Byrd for 2 repairs and now one replacement. They have been extremely professional and accommodating. Whoever answers calls does an amazing job and the techs are also friendly, knowledgeable, and honest. Highly recommend.
20:50 21 Sep 22
Tim was very professional, knowledgeable and a courteous young man. Tim informed us of each step we would take to resolve our system issue. This young man is a good representative for Byrd Heating and Air - Kudos to H.R. for hiring this young technician.
20:21 18 Sep 22
The technician was great - once she got out here.It took over two months for me, a regular customer, to get them out here to perform summer maintenance. My initial inquiry, through their website, was ignored. Then, I got an appointment by phone - weeks out - and they cancelled it the week of the appointment. The technician was great but did not have the right filter to install in our system so they have to come back…I’m going to find a local HVAC company that does not treat their customers as an afterthought. There are literally a hundred HVAC service companies in the Savannah, Georgia area. There's just no reason to patronize one that isn't responsive or organized.Update: a different technician returned to install the correct filter. He was careful to explain that they had charged me too little, that the filter would be almost twice the price next year, and that this cost them $40 odd dollars.Just after I initially posted this review, the owner responded with an untrue and unwarranted personal attack which his manager apparently recently erased. Why would anyone do business with a company whose owner behaves in this manner is beyond me.As for their new response, I find it a specious, arrogant, and insincere PR stunt. If anyone at Byrd really cared about fixing my complaints, they would take the initiative to call me. It’s not like they don’t have my phone number!
18:13 17 Sep 22
We reached out to Byrd on a Saturday after our A/C went out, and connected instantly with Tim B. After speaking with him on the phone, he arrived at our home within 30 minutes. Tim was extremely knowledgeable, friendly, and professional. We would highly recommend Bryd and Tim.
20:24 15 Sep 22
Tim came out on time with a smile and was such a great professional. He checked my system, went over it with me, and made sure I had no questions before he left.
22:00 07 Sep 22
The last thing anyone wants in September in Georgia is for the air to go out. Thankfully, Byrd fit us in.Tim did a great job. He quickly assessed and diagnosed and got us cleaned and back working in record time. We love seeing companies that treat their workers well- and seeing the excitement on Tim’s face let us know Byrd does customers and employees the right way.Congrats on that new baby boy! You will be our new go to and favorite service guy!
Robert Glenn, Jr.
03:15 02 Sep 22
Very nice young man who diagnosed the problem and clearly explained options for handling it.
18:09 01 Sep 22
Tim did a fantastic job identifying, assessing and correcting the issue. He was courteous, professional and thorough. Will continue to use Byrd HVAC as they are a great company with great technicians.
17:02 31 Aug 22
Tim was very thorough and explained actions as he performed them, giving me a much better understanding. Definitely a great technician!
15:46 31 Aug 22
All the staff members at Byrd heating and air are extremely accommodating and helpful every time they have been to my home.Tim was especially professional, very timely and knowledgeable about the service provided. I will only call on Byrd heating and Air-for all my HVAC needs. My friend recommended Byrd and I will also recommend Byrd to anyone I talk to. Thank you guys again!
20:20 25 Aug 22
Don came out to do a few repairs necessary in order to sell our home and he was excellent! On time, courteous and a pleasure to chat with. He had everything done in such a quick time and really was the sweetest person to talk to. I have used Byrd for years now and they always have the best staff and techs! They’re always reasonable and dependable and I’ll continue to use them in our future homes. Thanks again to Don and to Angela in the office for helping us get what we needed done anytime we’ve needed them.
19:10 29 Jul 22
Each tech explained things well and except for being without AC for 5 days (downstairs, not where we sleep) everyone was super nice, office staff included. It was our first time using Byrd, due to our longtime HAVAC guy retiring, and we will call them again!
13:20 22 Jul 22
Bobby as very professional, knowledgeable, and trustworthy. He repaired by unit quickly.
11:30 22 Jul 22
They are very responsive and responsible. We have had them do our system maintenance for the past year and found them through a recommendation from a friend. One of our systems stopped working and we were leaving town. They came right away and repaired it. I highly recommend this company.
00:35 21 Jul 22
Overall, had a good experience and would use them again. They came out the next day while other companies told me I’d need to wait 4-5 days.. The technician was friendly and professional. The only negative is they were 1.5 hours late and their company didn’t not answer calls during that time to confirm if they were running late or not coming at all.
17:48 19 Jul 22
Great experience. Another company said there was no fixing my AC and that I needed a new one. But the technician with Byrd came out and knew exactly what the problem was and fixed it that day. Thank you so much for the honest service.
12:56 19 Jul 22
Even though I did not buy my unit from Byrd, they will be my go-to for all my a/c needs. They offer 24/7 emergency service and came when I needed them- whereas the other company would not. And anyone living in the south knows that when your a/c is not working- that is an EMERGENCY! Byrd’s technicians are knowledgeable and thorough. I will never use any other company besides Byrd heating and air!
20:05 18 Jul 22
Just last week as I was sipping my Mint Julep looking out of our big bay window at the large magnolia tree, I began to notice the humidity destroying my golden locks of hair. I began to swoon from heat of the afternoon. I immediately reached for the telephone to call Byrd Heating and Air. With the speed of a lightning bolt they were at this Southern Belles door step. The handsome gentlemen introduced themselves and began to work. As the sweat poured from their brow, the lean tall gentleman caught my eye. My heart began to flutter. With a swiftness the cool air began to fill my lungs and cool my body.I wonder what i could break next to have them back to save my southern soul. Thank you Byrd Heating and Air, I am not Hot anymore.
18:53 18 Jul 22
These folks are great! The technician was very knowledgeable and detailed in answers and advice. Highly recommended!
Daniel Berksteiner IV
20:47 23 Jun 22
I've had 2 full HVAC system installs completed with Byrd Heating and Air Conditioning. Their sales and service teams are great. One of the jobs was difficult because it was an older home without any existing duct work. They were able to give us clear guidance on what we needed to do to prepare the home for the installation and helped us along the way.
09:15 21 Jun 22
After being out of town for several days,on night we returned home found our 1yr old A/C system not operating Frustration and agony because Savannah in middle of extreme heat wave.After getting no response from repetitive calls to installation co.I called Byrd.They immediately returned my call, scheduled appt that day.James,their technician was excellent.Arrived on time, honestly and clearly explained the problem and fixed it.When A/C again went out, promptly returned, did a complete repair at no extra charge,and then followed up with both a text and phone call to make sure no further problems.Ethical ,took great pride in his work,and did excellent job at reasonable price.Highly recommended!Will call Byrd from now on.Thanks,Jim DennisSavannah, GA
00:38 15 Jun 22
Always prompt…they came out and fixed my a/c on the hottest day of the summer!
14:26 13 Jun 22
The service technician was very professional and went over all that he checked. He didn't have to do anything as our system is new and in great working order. Signed up for the spring and fall maintenance. We are very happy with this company.
16:37 02 Jun 22
To my experience Byrd employees are knowledgeable, honest and professional in their duties. I called a company “T & T” to come look at our used A/C unit when it wouldn’t blow cold after it was installed. They told me that everything from my zone control board to my dampers to my thermostats needed to be replaced and it would be $3k. But they were looking out for me doing it for $2700. I called Byrd for a second opinion, I told him what “T&T”said and Byrd’s tech looked at things for 30mins told me it was wired wrong, he wired it correctly and I was charged service fee and labor. Thousands less than Thompson and Thompson. I will call Byrd before I call anyone else from now on because I know they aren’t trying to get over on people for their lack of knowledge.
15:01 19 May 22
Our appointment time was between 11:00 and 1:00. The technician didn’t show until 1:50. No phone call to update the arrival time. The tech seemed to do a good job, but with the late start it delayed the plans we had made for the afternoon.
19:56 13 May 22
The repairman, James, was excellent. Completed task quickly and quietly. Outstanding individual and a credit to the company.
16:47 12 May 22
I have been using Byrd for several years now. Great service at a competitive price.