Google Rating
4.8
Based on 568 reviews
Byrd Heating & Air Conditioning
4.8
P White
10:59 25 Apr 24
The cost for repair was unbelievable for the problem and time spent fixing it I also can’t believe the service call does not apply or go toward service if any is necessary. The technicians both who were prompt and efficient were in my home less than 30 minutes TOTAL. The reversing valve was the problem They do not keep one on the truck or in their business so he said the office would have to call around but that they should let me know something before the end of the day NOPE never heard from anyone and of course that was a Friday. On Monday I called as soon as they open 8:00am and got the answering service She said they would call as soon as they got in NOPE At 8:31 I called back and got a lady who clearly did not want to be bothered. She said we are calling around trying to locate the part now. I said I expected to know something Friday and you are just now calling trying to find the part…. Long story short they could not come until the next day and only in the afternoon even when I explained my work schedule She said morning appts are booked 6 months in advance so the next Nice and efficient tech came and it literally took him less than 10 min to unscrew, lift grill, replace part, return his ladder to his truck and get the paperwork and walk in my house and the cost was $249 It would have been more but the unit is under warranty Total cost with service call added $369.00 (and the part was covered under warranty) I called to ask about charges and the office lady informed me that it did not matter if he was in my home 5 min or 5 hours that would be the cost. Makes no sense to me so I would clearly use a different company next time because of the costs and just overall attitude every time I had to talk to someone on the phone.
Debbie
14:50 23 Apr 24
Excellent service. Arrived quickly and assessed the issue had us up and running within 36 hrs after part arrived.
Scott Henton
21:59 18 Apr 24
Ethan was on time, courteous and knowledgeable. He was dressed neatly and represented his company extremely well. He explained everything he was going to do during his service call and then reviewed his findings and answered all our questions. Great experience.
Shawna Zimmerman
15:15 09 Apr 24
Very professional staff. Patient to answer questions & task completed as needed.Thanks for your help! Recommend- Yes!
Robin Bryant
12:11 03 Apr 24
I’ve used Byrd for years & they always provides great service. They are quick to respond & offer great advice & guidance. I bought a new Carrier system from them a few years ago & my electric bill has decreased substantially. I trust them completely & recommend them without reservation.
Judy Baldacci
22:24 02 Apr 24
Service man arrived on time, cleaned our units and fixed a dented grate. Was very pleasant and assured us that our system is working well, even though it is quite old. Thank you!
Joe La Magna
16:21 26 Mar 24
Byrd heating and air has been maintaining my condo’s HVAC unit for over 10 years now. Technicians have always been on time, competent, and professional. Highly recommended.
Jamie Fish
22:36 19 Mar 24
The technician took the time to thoroughly explain the heating system to me. Much appreciated!
Janet Oden
13:36 19 Mar 24
We have used Byrd Heating and Cooling the last few years for unit maintenance. They come twice a year and throughly examine our main unit and air handler. We have never had any issues.
Mike Leoni
02:47 18 Feb 24
I’ve had Byrd out numerous times this year and spent a good deal of money. I’ve had excellent customer service from every tech who has been out, hence a 5 star review that has now been edited to 2.I was told that there was nothing he can do and we have to deal with our AC not getting below 76 That’s fair, but I will get a second opinion just to be sure.The problem is he told my wife that high 70s indoor temps is perfectly fine for our 1and 4 year olds that sleep upstairs (sudden infant death syndrome can be related to temps over 72!). I got home and went outside to greet him. Asked if he’s been upstairs in the attic to check that unit. His response was: If I know better than him he can take me up there and I can show him where the problem is. I should have kicked him of my property at that point. I don’t want or need to argue with someone that I’m paying to be there.Other techs such as James and previous employees were great and deserve 5 stars. The gentlemen who was last at my property deserves one star.Update:Decided to give your company one more shot. After spending thousands with your company over the last 2 years you were not willing to waive a diagnostic fee despite misdiagnosing my AC on previous visits. Be warned, they are in it for your short term business.
Cindy Loughran
17:07 14 Feb 24
The Byrd technician arrived on time and was really courteous. He explained everything thoroughly and completed the necessary work efficiently. We really appreciated that unlike many other service people, he didn't try to upsell or suggest service that wasn't necessary.
John Kemp
21:19 23 Jan 24
Bobby always does a great job. He is very thorough and neat. His vast experience is a huge plus compared to less experience HVAC personnel.
Jamie Jackson
18:16 22 Jan 24
We were freezing and now we are nice and toasty since Byrd installed our new Carrier Heat Pump! Brinson arrived the next day after I called. When I called, Katy was nice and professional on the phone. Soon after Brinson examined my Heat Pump he gave me a quote. I had 2 other quotes and he beat both of them and worked with me on no-interest financing. Howard, Hugo, Joe & Adrian installed our unit. They were professional and careful with our house. Also, they helped my husband raise our outside unit stand 2.5 feet so we would be in Code. Thanks to Byrd Heating & Air, we slept comfortably when the outside temperature was 26 degrees here on Tybee Island! I have already referred them to two friends, and will use them for future maintenance.
Kimberly Baggett
13:11 17 Jan 24
Have used Byrd several times. They are prompt, honest and find their prices reasonable. Highly recommend them.
Lazarus Jawiyambe
22:06 11 Jan 24
Everything went as we expected. We enjoyed working with your technician and we shall engage you again.
Ray Rudolph
15:03 22 Dec 23
Always on time. Friendly and pleasant technicians. Never leave a mess. Exceeds expectations
Stephen McGrath
19:27 05 Dec 23
Great service and very responsive. Very dependable and can always be relyed on.
Jim Anderson
18:52 05 Dec 23
Wonderful customer support. Techs are friendly and helpful. Customer service is efficient and timely. I highly recommend Byrd.
Ingrid Anderson
17:42 28 Nov 23
We have used Byrd for 4 years and have a maintenance contract. They are very responsive and always friendly. Recently had a damper put in and the technician was very professional!
Cracker Man
15:34 21 Nov 23
Home Maintenance was performed. Worker and work were top of the line. Recommend to anyone.
Edwin Hodges
01:23 15 Nov 23
Apologize for the late response, but had computer problems. Didn't think you had someone who could replace Sam Fogler, but Don did an outstanding job for us. I will use him for each of my semiannual checkups. Thanks. Pete Hodges
Brad Lindborg
16:03 07 Nov 23
The tech was friendly, polite and helpful. Hello answered Our questions in detail and with a kind manner.
Mark Lasker
15:14 07 Nov 23
Byrd service techs are the best! Thorough and efficient! Have been using them for years and always efficient and pleasant folks to work with.Mark
Shelley Powers
15:15 03 Nov 23
We replaced our older under-powered HVAC a few years back with a new 5-stage Carrier heat pump system through Bryd. We are so happy, both with the unit and the company. The folks at Bryd are competent, knowledgeable, extremely helpful, and very friendly.The new system was a good price, and the intelligent thermostat really does make it perform at the optimum level. If you get a new Carrier heat pump, spend the extra for the smart thermostat, you'll get the best performance.The service people have been top notch, and very experienced. They've always responded quickly and helpfully any time we've had questions.We really lucked out with finding the best system and the best company.
Alison A
21:23 31 Oct 23
James has been taking care of my HVAC maintenance for many years and knows the systems well. He can be trusted to do everything necessary to keep the systems operating correctly and suggest things that may need to be done down the road.
William Huson
14:58 25 Oct 23
Called to try and check if my system was under warranty before having them come out for service. As I was explaining what was going on I was told to have a nice day and hung up on. Guess the thought of fixing work under warranty is not something people do any more - system is 4 years old and falling apart
Mario Sanchez
23:49 10 Oct 23
My wife noticed the A/C wasn’t cooling. I called Byrd during after hours and they recommended for me to wait for the following day unless I wanted to pay the after hour fees. I waited to the next day. The tech arrived on time, diagnosed my problem, and I got a call a few minutes after the left from Byrd trying to schedule my repair the following morning. That following morning the tech showed up on time, took about 4 hours to fix and my a/c is back up and running for hundreds less than other companies charge for the same work.Thank you Byrd for your punctuality, professionalism, and for not ripping me off as others would have.
Dave Robinson
18:24 19 Sep 23
Tech found problem, installed new fan.Noticed Gas leak and advised calling Gas Co. SAVED MY HOUSE FROM EXPLODING !!!>
Peg Schwing
22:27 18 Sep 23
My air conditioner had been out of commission for almost two weeks, and the owner came to assess the problem. Two other businesses dropped the ball--one said the compressor (very $$$) was not working, and the other took three days just to send an estimate. Both of those other companies said parts needed to be ordered and would take days to arrive. Imagine my skepticism when I was told the unit could be fixed the next day for well under $1000, and the compressor did not need to be replaced. But it's true! He had the part in stock, and his crew arrived the next morning, as scheduled. Many thanks for prompt, professional service!
Donald Mills
14:01 08 Sep 23
All company contacts are friendly, well spoken and prompt. Onsite service was timely, clean and explained technical details. Using them for 20+ years - will continue.
DJ Peavler
22:20 06 Sep 23
This company is amazing! They sent an actual Bird to come and fix my A/C!!!! 10/10 would recommend!
Brenda Marchand
14:30 30 Aug 23
Had great response when one of our units went out after hours. Technician was quick to fix the issue.
Haley Porter
23:10 26 Aug 23
I am deployed overseas, and this company charged me almost $400 to tell me my air conditioner is out of Freon. Additionally didn’t even fix the unit, but just left for me to deal with when I get home.
Harold Wilson
15:44 20 Aug 23
Your guys were early, very professional, knowledgeable, and made me feel very comfortable. I will definitely use your company for service again, and I will tell people about my experience with BYRD AC AND HEATING.
M G
12:42 15 Aug 23
Matthew and his installers were great to deal with. They came out on January 2 ( one of the coldest days so far) to replace my heat pump and air handler that Irma damaged and I'm glad they did cause the next day we had a ice and snow storm Tybee hadn't seen in a long time and the infinity 18 performed flawlessly. Matthew sent all his installers to knock it out. They were very polite and professional. The had Boot covers and drop cloths when they came to the door. They were happy to answer any questions that I had. I couldn't have asked for a better installation. Thanks again
Alastair Ronnie
11:19 14 Aug 23
I called with a problem and the response was immediate, they arrived exactly as expected. The repair was done quickly and efficiently and the service and advice was totally professional. I will recommend Byrds without hesitation.
Sandfly Community Betterment Association
16:20 11 Aug 23
Byrd Heating & Air replaced my Mothers air conditioner unit. She expressed to me that she received excellent service beginning with the service diagnostic and the installation of the new air unit. The service techs were professional and proceeded doing the installation without any noticable problems.Norman W. Luten, Jr.
Joseph Roesch
12:54 10 Aug 23
Storm in Savannah evening 8/8, knocked out the AC. I called several places, which either were overpriced or unable to schedule anyone until 8/11. Byrd had someone out to my house within hours, and thankfully it was an easy fix. They'll be my first call next time.
Shenica Mathieu
02:24 09 Aug 23
I am highly disappointed by the service provided by Alfonso Byrd, a technician appointed by Select Home Warranty for our AC repair. Despite paying him $710 cash upfront for a leak kit and freon, the issue was not resolved. He did not even wait to ensure the system was functioning properly post-repair. The AC merely cooled the upstairs hallway while making the rest of the rooms unbearably hot.Adding to our woes, our master bedroom started leaking from the attic, a problem that was non-existent before. When we approached him with the issue, he blamed it on wrongly installed air ducts, a claim that doesn't hold water as our system had been working fine prior to the current problem .Despite promising to rectify the issues on multiple occasions, he failed to turn up even after persistent calls from my husband. A full week and numerous follow-ups later, the problem remains unattended, leaving us in a hot and uncomfortable living situation. His lack of professionalism and disregard for customer satisfaction are highly disappointing.I urge potential customers to think twice before employing his services. His lack of commitment and professionalism have left us feeling deceived and frustrated.
Scot Cooler
21:53 05 Aug 23
From calling to make an appointment for an annual HVAC preventative maint. Plan to the appointment & outside HVAC capacitor replacement; super polite & professional. Josh the technician was on time, polite, easily relatable and professional. He was able to convey what he was doing in easily relatable terms. He answered all of my questions without hesitation. I felt completely in capable and honest hands. Most everything turned out fine but we needed to replace an outside capacitor. A small fix. Josh came back the next day/ Saturday, as promised and took care of us. The price is right for quality and timely work completed. I will continue to use Byrd for any HVAC needs!!
Chris Gooby
18:24 21 Jul 23
Our air conditioner died on a hot July Friday. A Byrd repairman showed up early on a Saturday morning and had it fixed within an hour.
Kutia Lovett
00:24 19 Jul 23
Most people will say they are too expensive But I say it was well worth every dollar.. The guy that came out did his job and done it extremely well… And they didn’t not hurt my pockets.. I would recommend them to anyone..
Cathy Dunn
16:59 18 Jul 23
Needed a service call on A/C unit during terrible heatwave and called about 4PM. Someone arrived the next morning and diagnosed the issue. Required install of new equipment and the folks at Byrd expedited the install to get it done just two days later. Much appreciated everyone at Byrd who helped.
Anita Browne
15:50 18 Jul 23
Your dependable . They ladies on the phone are always nice . I asked for a new thermostat. They just brought one to put in . I really didn’t get a choice .
Tom Zecchin
12:18 13 Jul 23
Service technician (Bobby) was OUTSTANDING!! Took time to explain many things about my system that I was unaware of. Very knowledgeable and very personable. Possibly the best service call I have experienced.
Nicole Brumble
17:47 11 Jul 23
First two technicians very helpful. Last two did who replaced outside compressor did a good job, however didn’t inform us Jon was done-they just left.
Norbert Chandler
15:39 05 Jul 23
Josh is a great technician and serves as an ambassador for Byrd AC and Heat.
Jack Beamon
13:51 05 Jul 23
Excellent, professional service. Don went above and beyond. Would definitely recommend.
Mitzi Toth
16:16 28 Jun 23
Bobby does an excellent job so we never have to worry about out A/C after he does a maintenance visit.
Kara Ford
15:20 27 Jun 23
Excellent and responsive service from very knowledgeable and professional staff members who obviously take pride in what they do! Our go-to from here on out.
Angela Stewart
14:40 27 Jun 23
The tech was awesome! Although it was raining, he completed the service inside and out without hesitation or complaints! Thank you!
Christine Addy
22:05 12 Jun 23
Byrd is quality,fairness and upfront re::Services neededPricingSchedulingThey are OVER the TOP!!
Elaine Barrow
17:22 12 Jun 23
Our biannual check up service was just what you wish for. Small problem fixed and we’re ready for summer! We have never been disappointed in Byrd Heating and Air!
Jennifer Van Buren
16:55 12 Jun 23
Called Byrd for a service call/second opinion for work on our HVAC system. Technician was on time, knowledgeable and helpful with our quote and work for our system. Decided to schedule work on our system due to honesty and dependability with company. Would recommend this company. It did take 10 days for the itemized bill and 3 calls to receive it, but this issue was resolved quickly also. Our technician was Clay Eason and would highly recommend him, as well as the others within this company.
Bill Daniel
16:04 12 Jun 23
Byrd HVAC's Tech was on time, super polite, went out of his way to help me understand my problems, repaired the issue and even took a look at my 2d system to make sure it was working well too. I was very impressed & grateful!
Jim Harrison
21:19 26 May 23
The repair man who came really went all out to find and fix the problem. It was a weekend and after hours but still friendly and ready to help.
AJ Crowe
12:52 26 May 23
Byrd technician gave us a quote for 15 to 16 thousand dollars cause they said our Air Handler was bad. So we called the original install company Savannah Air Factory on a Sun. ( after hours) and they determined it was the Compressor start up Capacitor and a couple wires had to be changed back to the right terminals on the upstairs Air Handler. I would hate to think the Byrd service man would overlook the Capacitor and/or change wires upstairs on the air handler, but we choose the 450.00 fix even after hours on a weekend and it is working perfectly.The young man James from Savannah Air Factory was nice and knowledgeable. Always get 2 opinions, it can save you a lot of money.
Sherryl Shearouse
12:23 26 May 23
Byrd has always been our go to company. The are efficient, friendly, and get the job done. Our rentee was very happy with their quick response.
