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Google Rating
4.8
Based on 538 reviews
Byrd Heating & Air Conditioning
4.8
Dave Robinson
18:24 19 Sep 23
Tech found problem, installed new fan.Noticed Gas leak and advised calling Gas Co. SAVED MY HOUSE FROM EXPLODING !!!>
Peg Schwing
22:27 18 Sep 23
My air conditioner had been out of commission for almost two weeks, and the owner came to assess the problem. Two other businesses dropped the ball--one said the compressor (very $$$) was not working, and the other took three days just to send an estimate. Both of those other companies said parts needed to be ordered and would take days to arrive. Imagine my skepticism when I was told the unit could be fixed the next day for well under $1000, and the compressor did not need to be replaced. But it's true! He had the part in stock, and his crew arrived the next morning, as scheduled. Many thanks for prompt, professional service!
Donald Mills
14:01 08 Sep 23
All company contacts are friendly, well spoken and prompt. Onsite service was timely, clean and explained technical details. Using them for 20+ years - will continue.
DJ Peavler
22:20 06 Sep 23
This company is amazing! They sent an actual Bird to come and fix my A/C!!!! 10/10 would recommend!
Brenda Marchand
14:30 30 Aug 23
Had great response when one of our units went out after hours. Technician was quick to fix the issue.
Haley Porter
23:10 26 Aug 23
I am deployed overseas, and this company charged me almost $400 to tell me my air conditioner is out of Freon. Additionally didn’t even fix the unit, but just left for me to deal with when I get home.
Harold Wilson
15:44 20 Aug 23
Your guys were early, very professional, knowledgeable, and made me feel very comfortable. I will definitely use your company for service again, and I will tell people about my experience with BYRD AC AND HEATING.
M G
12:42 15 Aug 23
Matthew and his installers were great to deal with. They came out on January 2 ( one of the coldest days so far) to replace my heat pump and air handler that Irma damaged and I'm glad they did cause the next day we had a ice and snow storm Tybee hadn't seen in a long time and the infinity 18 performed flawlessly. Matthew sent all his installers to knock it out. They were very polite and professional. The had Boot covers and drop cloths when they came to the door. They were happy to answer any questions that I had. I couldn't have asked for a better installation. Thanks again
Alastair Ronnie
11:19 14 Aug 23
I called with a problem and the response was immediate, they arrived exactly as expected. The repair was done quickly and efficiently and the service and advice was totally professional. I will recommend Byrds without hesitation.
Sandfly Community Betterment Association
16:20 11 Aug 23
Byrd Heating & Air replaced my Mothers air conditioner unit. She expressed to me that she received excellent service beginning with the service diagnostic and the installation of the new air unit. The service techs were professional and proceeded doing the installation without any noticable problems.Norman W. Luten, Jr.
Joseph Roesch
12:54 10 Aug 23
Storm in Savannah evening 8/8, knocked out the AC. I called several places, which either were overpriced or unable to schedule anyone until 8/11. Byrd had someone out to my house within hours, and thankfully it was an easy fix. They'll be my first call next time.
Shenica Mathieu
02:24 09 Aug 23
I am highly disappointed by the service provided by Alfonso Byrd, a technician appointed by Select Home Warranty for our AC repair. Despite paying him $710 cash upfront for a leak kit and freon, the issue was not resolved. He did not even wait to ensure the system was functioning properly post-repair. The AC merely cooled the upstairs hallway while making the rest of the rooms unbearably hot.Adding to our woes, our master bedroom started leaking from the attic, a problem that was non-existent before. When we approached him with the issue, he blamed it on wrongly installed air ducts, a claim that doesn't hold water as our system had been working fine prior to the current problem .Despite promising to rectify the issues on multiple occasions, he failed to turn up even after persistent calls from my husband. A full week and numerous follow-ups later, the problem remains unattended, leaving us in a hot and uncomfortable living situation. His lack of professionalism and disregard for customer satisfaction are highly disappointing.I urge potential customers to think twice before employing his services. His lack of commitment and professionalism have left us feeling deceived and frustrated.
Scot Cooler
21:53 05 Aug 23
From calling to make an appointment for an annual HVAC preventative maint. Plan to the appointment & outside HVAC capacitor replacement; super polite & professional. Josh the technician was on time, polite, easily relatable and professional. He was able to convey what he was doing in easily relatable terms. He answered all of my questions without hesitation. I felt completely in capable and honest hands. Most everything turned out fine but we needed to replace an outside capacitor. A small fix. Josh came back the next day/ Saturday, as promised and took care of us. The price is right for quality and timely work completed. I will continue to use Byrd for any HVAC needs!!
Chris Gooby
18:24 21 Jul 23
Our air conditioner died on a hot July Friday. A Byrd repairman showed up early on a Saturday morning and had it fixed within an hour.
Kutia Lovett
00:24 19 Jul 23
Most people will say they are too expensive But I say it was well worth every dollar.. The guy that came out did his job and done it extremely well… And they didn’t not hurt my pockets.. I would recommend them to anyone..
Cathy Dunn
16:59 18 Jul 23
Needed a service call on A/C unit during terrible heatwave and called about 4PM. Someone arrived the next morning and diagnosed the issue. Required install of new equipment and the folks at Byrd expedited the install to get it done just two days later. Much appreciated everyone at Byrd who helped.
Anita Browne
15:50 18 Jul 23
Your dependable . They ladies on the phone are always nice . I asked for a new thermostat. They just brought one to put in . I really didn’t get a choice .
Tom Zecchin
12:18 13 Jul 23
Service technician (Bobby) was OUTSTANDING!! Took time to explain many things about my system that I was unaware of. Very knowledgeable and very personable. Possibly the best service call I have experienced.
Nicole Brumble
17:47 11 Jul 23
First two technicians very helpful. Last two did who replaced outside compressor did a good job, however didn’t inform us Jon was done-they just left.
Norbert Chandler
15:39 05 Jul 23
Josh is a great technician and serves as an ambassador for Byrd AC and Heat.
Jack Beamon
13:51 05 Jul 23
Excellent, professional service. Don went above and beyond. Would definitely recommend.
Mitzi Toth
16:16 28 Jun 23
Bobby does an excellent job so we never have to worry about out A/C after he does a maintenance visit.
Kara Ford
15:20 27 Jun 23
Excellent and responsive service from very knowledgeable and professional staff members who obviously take pride in what they do! Our go-to from here on out.
Angela Stewart
14:40 27 Jun 23
The tech was awesome! Although it was raining, he completed the service inside and out without hesitation or complaints! Thank you!
Christine Addy
22:05 12 Jun 23
Byrd is quality,fairness and upfront re::Services neededPricingSchedulingThey are OVER the TOP!!
Elaine Barrow
17:22 12 Jun 23
Our biannual check up service was just what you wish for. Small problem fixed and we’re ready for summer! We have never been disappointed in Byrd Heating and Air!
Jennifer Van Buren
16:55 12 Jun 23
Called Byrd for a service call/second opinion for work on our HVAC system. Technician was on time, knowledgeable and helpful with our quote and work for our system. Decided to schedule work on our system due to honesty and dependability with company. Would recommend this company. It did take 10 days for the itemized bill and 3 calls to receive it, but this issue was resolved quickly also. Our technician was Clay Eason and would highly recommend him, as well as the others within this company.
Bill Daniel
16:04 12 Jun 23
Byrd HVAC's Tech was on time, super polite, went out of his way to help me understand my problems, repaired the issue and even took a look at my 2d system to make sure it was working well too. I was very impressed & grateful!
Jim Harrison
21:19 26 May 23
The repair man who came really went all out to find and fix the problem. It was a weekend and after hours but still friendly and ready to help.
AJ Crowe
12:52 26 May 23
Byrd technician gave us a quote for 15 to 16 thousand dollars cause they said our Air Handler was bad. So we called the original install company Savannah Air Factory on a Sun. ( after hours) and they determined it was the Compressor start up Capacitor and a couple wires had to be changed back to the right terminals on the upstairs Air Handler. I would hate to think the Byrd service man would overlook the Capacitor and/or change wires upstairs on the air handler, but we choose the 450.00 fix even after hours on a weekend and it is working perfectly.The young man James from Savannah Air Factory was nice and knowledgeable. Always get 2 opinions, it can save you a lot of money.
Sherryl Shearouse
12:23 26 May 23
Byrd has always been our go to company. The are efficient, friendly, and get the job done. Our rentee was very happy with their quick response.
Sierra Mimic
00:39 18 May 23
Thanks to Richie and his amazing team we can sleep well knowing our homes AC is fixed and it’s not 85 degrees inside the house!! I am so thankful for these hard working folks at Byrd’s!!
Darryl Brown
18:49 17 May 23
Service repairman checked "NO COOLING" complaint within two hours. Ordered replacement parts.Office followed up on the complaint, advised of the parts ordered and outlined time for repair upon receipt of parts.
Mike Leoni
13:26 17 May 23
As someone who works in the trade industry myself I’ve ran into difficult customers on occasion. As a customer I’ve never came across someone who was rude or condescending that was performing work at my residence. Now I can say I have.I’ve had Byrd out numerous times this year and spent a good deal of money. I’ve had excellent customer service from every tech who has been out, hence a 5 star review that has now been edited to 2.I was told that there was nothing he can do and we have to deal with our AC not getting below 73. That’s fair, but I will get a second opinion just to be sure.The problem is he told my wife that mid 70s indoor temps is perfectly fine for our 1and 4 year olds that sleep upstairs (sudden infant death syndrome can be related to temps over 72!). I got home and went outside to greet him. Asked if he’s been upstairs in the attic to check that unit. His response was: If I know better than him he can take me up there and I can show him where the problem is. I should have kicked him of my property at that point. I don’t want or need to argue with someone that I’m paying to be there. I just treated him like I would a difficult client and killed him with kindness.Other techs such as James and previous employees were great and deserve 5 stars. The gentlemen who was last at my property deserves one star and is not welcome back. I will be calling to request that next time (if there is) to send someone else. It takes months to find a customer and seconds to lose one!Update:Decided to give your company one more shot. After spending thousands with your company over the last 2 years you were not willing to waive a diagnostic fee despite misdiagnosing my AC on previous visits. Be warned, they are in it for your short term business.
Robert Koger
12:23 17 May 23
Have found Byrd CAC to be very responsive, and professional. Technicians are well qualified, and provide a detailed report on your system. Annual maintenance program is well priced.
John R. Timm
19:10 16 May 23
Office people very friendly & helpful as well as the gentleman who came to do the service. Good business people!
Belle Herradura
19:03 16 May 23
Allen/ Allan was the one. who did maintenance check on our ac system was very personable, kind & job well done
Mary Voyzey
13:19 12 May 23
Had Spring maintenance done. This was the first time a tech (Alan this time) took the time to remove the return air grate, take it outside and dust it with a brush! Small details like that make my day!
Dean Helms
14:34 11 May 23
Service person Allen was excellent and provided detailed information about his AC service findings and maintenance work. Allen is a real credit to Byrd’s service team
Jim Anderson
12:22 11 May 23
Wonderful customer support. Techs are friendly and helpful. Customer service is efficient and timely. I highly recommend Byrd.
Pamala Southard
14:47 05 May 23
Technician was professional, and very kind. This was truly great service for a great price. Will continue to use them.
Lorr Elias
14:20 29 Apr 23
I just had my A/C serviced. The gentleman that came (Don) was on time and let me follow him around and ask questions. I learned a lot about what keeps a system functioning well and what I can do to support it. Don took the extra time to talk to me and was friendly and professional. I couldn’t be happier!
Alison A
19:05 26 Apr 23
James has been taking care of my HVAC maintenance for many years and knows the systems well. He can be trusted to do everything necessary to keep the systems operating correctly and suggest things that may need to be done down the road.
John Mccormick
14:12 25 Apr 23
Great group at Byrd! Complete HVAC system update in 17 year old house. Sam, Matthew Chance and Katie were a pleasure to deal with. Great communication throughout- which is rare in today’s day and age!
Dennise Rivera
16:46 20 Feb 23
SE SUPONIA QUE VINIERAN A MI CASA A HACER SERVICIO DE UN EQUIPO POR GARANTIA DE BRANDSMART. HICIERON CITA PARA DOS DIAS Y NUNCA LLEGARON. TAMPOCO SE COMUNICARON.SI, SON USTEDES. TENGO EL MISMO NUMERO DE TELEFONO QUE USTEDES TIENEN EN LAS REDES. NO ELIMINARE MI OPINION. QUEDARON EN VENIR MIERCOLES, ME SOLICITARON UN TEXTO CON MI DIRECCIÓN. NUNCA. LLEGARON. ME ENVIARON EMAIL PARA VENIR SABADO, TAMPOCO LLEGARON.
sam boyce
18:55 15 Feb 23
Byrd's team is amazing. If you have any heating & hvac concerns their team is the right one. Friendly, fast, and fair. Matt (from the commercials) took care of us and made us feel like family.
Matt Cail
18:51 20 Dec 22
Tim was professional, punctual, polite, and knowledgeable. A rare combination. He is an asset to the Byrd organization. Thanks for your help, Tim! And a big thank you to the office for quickly fielding a heat maintenance issue so quickly before the upcoming cold front.
Anna Marano
21:55 13 Dec 22
Tim Bowles was the technician who came over and was able to diagnose the problem. He was easy going and talked me through everything he was doing, very helpful and polite.
Sassy Ferguson
14:12 09 Dec 22
It has always been a good experience using Byrd Heating & Air for my HVAC system. This morning, I had Tim Bowles as my service technician and he is the absolute best I have ever had. He was early, polite, explained everything in detail and was extremely personable. You have struck gold with him on your team and I will be certain to request him as my technician from here on out. Outstanding service!!
Bill Lohoefener
20:42 05 Dec 22
Thank you Clay for doing a good job! We are very satisfied with the service.
Yasir Malik
17:01 11 Nov 22
Rich, Landon and the Team are amazing. Chris is great. Cindy and Alice are always responsive and will offer an extra hand if needed. LOW prices and GREAT SERVICE. QUICK and FAST. Great Warranty STUFF.... BYRD HVAC for the WIN in Savannah, GA..
Falen Cox
01:02 06 Oct 22
I’m always nervous whenever I have to call a repair person. I’ve used Byrd for 2 repairs and now one replacement. They have been extremely professional and accommodating. Whoever answers calls does an amazing job and the techs are also friendly, knowledgeable, and honest. Highly recommend.
